?????? ???? ????? ???? ?? ?????? ?????? ???? ???? ????? ????? ? ??????? ?? ??????? ?????? ?????????? (???? ?? ???? ????? ????? ??????? ? ??? ?????? ????? ???) ?? ????? ?? ????? ???????? ?? ?????? ????? ???? ?? ??????? ????? ?????? ? ?????? ?????? ???? ?? ????? ?? ? ??? ? ????? ?? ??? ?????

When contemplating grievance information and facts, make sure you bear in mind the organization's dimensions and quantity of transactions, and recognize that the character of grievances and also a agency's responses to them will often be additional important than the volume of problems.